Full-Time Helpdesk FR/UK
NOTE: This job listing has expired and may no longer be relevant!
You mainly take up your responsibilities as an IT Helpdesk & Support Agent and aside from that you will be involved in dedicated projects on Microsoft technologies.
You will provide technical support in French and English and ensure users are helped in a quick and efficient way.
You will solve several issues per day, mainly with MS Office applications like Word, Excel and Outlook. An occasional password reset will be also part of your tasks and you will solve mobile issues (Blackberry, Android) and iPad issues.
You are the first contact for ICT Customers and provide a customer friendly approach and handling.
You communicate clearly with the users and make clear statements regarding the follow-up of their tickets.
You follow up and dispatch the support requests within the Service Level Agreements.
You report to the Service Desk Manager and establish and maintain excellent contact with the ICT Local Support teams and other Support Teams.
You have a passion for helping people with software problems and you have at least 1 year of experience on an IT Helpdesk or IT Service Desk.
You possess an advanced knowledge of Microsoft applications and products (Word, Excel, Outlook,..) Also you have an interest in mobile technology (Android, Blackberry,..) and are familiar with iPad.
You have an excellent knowledge of French and English, spoken as well as written. Good knowledge of another European language is a plus.
You are flexible, able to handle and solve different situations and can deal with stress.
You have good communication skills and can work well independently as well as in a team.
Important asset is having ITIL knowledge and a ITIL Foundation certification
You have the ability to work in a co-operative, pro-active and flexible way and you have a Pan-European mindset.
How to ApplyPlease apply to : firstname.lastname@example.org
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